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Shipping Policy
Effective Date: November 10, 2025
Last Updated: November 10, 2025
Overview
At Blue Bloods Golf, we work directly with leading manufacturers to deliver premium golf simulators, launch monitors, and accessories to your door. This Shipping Policy explains our shipping methods, timeframes, costs, and what to expect during the delivery process.
Shipping Methods
Drop Shipping Model
Most of our products are shipped directly from the manufacturer to you. This approach allows us to:
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Offer competitive pricing without inventory overhead
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Provide the freshest products directly from the source
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Ensure proper handling of specialized equipment
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Maintain manufacturer warranties and support
What This Means for You:
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Products may ship from different locations if you order multiple items
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Tracking information will be provided for each shipment
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Packaging will display manufacturer branding
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Delivery times vary by manufacturer and product
Shipping Carriers
Our manufacturer partners use trusted carriers including:
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FedEx
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UPS
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Freight carriers for large items (simulators, enclosures)
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Regional carriers as appropriate
You will receive tracking information via email once your order ships.
Shipping Timeframes
Processing Time
Order Processing: 1-3 business daysOnce your order is placed and payment is confirmed, we submit it to the manufacturer for fulfillment. Processing time does not include shipping time.
Delivery Timeframes by Product Type
Launch Monitors & Small Accessories:
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Standard shipping: 3-7 business days after processing
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Expedited shipping: 2-3 business days after processing (when available)
Hitting Mats, Screens, Nets:
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Standard shipping: 5-10 business days after processing
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Items typically ship via ground freight
Golf Simulator Packages:
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Delivery time: 2-6 weeks after order confirmation
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Timeframes vary significantly by manufacturer and product availability
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We will provide estimated delivery dates at the time of purchase
Current Manufacturer Lead Times:
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GolfIn: 4-6 weeks for Northeast corridor (subject to backorders)
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TruGolf: 2-4 weeks (varies by system)
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Other manufacturers: Contact us for current availability
Backorders
If a product is backordered:
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We will notify you immediately via email
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You can choose to wait for the item or cancel your order for a full refund
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We will provide updated delivery estimates as they become available
Shipping Costs
Cost Calculation
Shipping costs are calculated based on:
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Product weight and dimensions
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Shipping destination
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Shipping method selected
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Manufacturer shipping policies
Shipping costs are displayed at checkout before you complete your purchase.
Free Shipping
We occasionally offer free shipping promotions on select products. Promotional terms will be clearly displayed on product pages and at checkout.
Large Item Shipping
Golf simulators, enclosures, and other large items:
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Shipped via freight carrier
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Freight shipping costs are calculated at checkout
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Curbside delivery is standard (see Delivery Options below)
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White glove delivery may be available for an additional fee
Delivery Options
Standard Delivery
Small to Medium Items:
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Delivered to your door by standard carrier (FedEx, UPS)
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Signature may be required
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Package left at door if signature waiver is on file
Large Items (Freight):
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Curbside delivery is standard for freight shipments
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Driver will unload items at the curb or driveway
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Customer is responsible for moving items into the home
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Delivery appointment will be scheduled in advance
White Glove Delivery (Optional)
For an additional fee, some manufacturers offer white glove delivery service:
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Delivery inside your home to room of choice
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Unpacking and debris removal
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Basic assembly (does not include installation)
Contact us at support@bluebloodsgolf.com or 1-502-465-3669 to inquire about white glove delivery availability and pricing.
Professional Installation
Approximately 60-70% of our customers require professional installation for golf simulator systems.
Installation Services:
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Arranged separately from product delivery
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Coordinated with qualified local contractors
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Quoted individually based on your space and system
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Includes setup, calibration, and virtual training
Installation is NOT included in shipping costs. Contact us to discuss installation options and pricing for your specific setup.
Shipping Destinations
Domestic Shipping (United States)
We ship to all 50 U.S. states. Delivery times may be longer for Alaska, Hawaii, and remote locations.
International Shipping
At this time, we primarily serve customers in the United States. For international inquiries, please contact us at support@bluebloodsgolf.com.
International customers are responsible for:
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Customs duties and import taxes
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Additional shipping costs
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Compliance with local regulations
Order Tracking
Tracking Information
Once your order ships, you will receive:
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Shipping confirmation email
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Tracking number(s)
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Carrier information
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Estimated delivery date
Track Your Order:
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Use the tracking number provided in your shipping confirmation
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Visit the carrier's website to monitor delivery progress
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Contact us if you have questions about your shipment
Delivery Notifications
Most carriers provide:
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Email or SMS delivery updates
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Estimated delivery windows
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Photo confirmation of delivery (when available)
Delivery Issues
Damaged Shipments
If your order arrives damaged:
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Do not refuse the shipment - Accept delivery and note damage on delivery receipt
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Document the damage - Take photos of packaging and product
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Contact us immediately:
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Email: support@bluebloodsgolf.com
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Phone: 1-502-465-3669
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Keep all packaging - Required for damage claims
We will work with you and the manufacturer to resolve the issue through replacement or repair at no cost to you.
Lost or Stolen Packages
If your tracking shows delivery but you did not receive the package:
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Check with neighbors or building management
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Verify the delivery address in your order confirmation
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Contact the carrier to file a claim
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Contact us at support@bluebloodsgolf.com - we will assist with carrier claims
We are not responsible for packages stolen after confirmed delivery.
Delivery Delays
Delays may occur due to:
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Weather conditions
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Natural disasters
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Carrier disruptions
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Manufacturer backorders
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Customs processing (international orders)
We will keep you informed of any significant delays and work to resolve issues as quickly as possible.
Refused or Undeliverable Shipments
If a shipment is refused or undeliverable due to:
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Incorrect address provided by customer
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Customer unavailable for scheduled delivery
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Customer refusal without authorization
You may be responsible for:
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Return shipping costs
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Restocking fees (per our Return Policy)
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Additional delivery attempt fees
Address Changes
Before Shipment
If you need to change your shipping address:
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Contact us immediately at support@bluebloodsgolf.com or 1-502-465-3669
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We will attempt to update the address with the manufacturer
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Address changes may not be possible once the order has shipped
After Shipment
Once your order has shipped:
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Contact the carrier directly using your tracking number
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Carrier may charge fees for address changes or delivery rerouting
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We cannot guarantee successful address changes after shipment
Please verify your shipping address carefully before completing your order.
Shipping Restrictions
Items We Cannot Ship
Certain items may have shipping restrictions:
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Hazardous materials
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Items prohibited by carrier or destination regulations
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Products restricted by manufacturer
Restrictions will be noted on product pages. Contact us if you have questions about shipping restrictions.
P.O. Boxes and APO/FPO Addresses
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Small items may be shipped to P.O. boxes
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Large items and freight shipments cannot be delivered to P.O. boxes
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APO/FPO addresses: Contact us for availability and shipping options
Taxes and Duties
Sales Tax
Applicable sales tax will be calculated and charged at checkout based on your shipping address and local tax rates.
International Orders
International customers are responsible for:
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Customs duties
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Import taxes
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Brokerage fees
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Any other fees imposed by destination country
These fees are not included in your order total and are payable upon delivery or customs clearance.
Holiday and Peak Season Shipping
During peak seasons (holidays, major sales events):
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Processing times may be extended
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Carrier delivery times may be longer
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We recommend ordering early to ensure timely delivery
We will post any holiday shipping deadlines on our website and social media channels.
Contact Us About Shipping
If you have questions about shipping, delivery times, or need assistance with your order:
Blue Bloods Golf📧 Email: support@bluebloodsgolf.com📞 Phone: 1-502-465-3669🌐 Website: www.bluebloodsgolf.com
Customer Service Hours:Monday - Friday: [Your business hours]Response time: Within 1 business day (excluding weekends)
Policy Updates
We reserve the right to update this Shipping Policy at any time. Changes will be posted on this page with a new "Last Updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.
Thank you for choosing Blue Bloods Golf. We're committed to delivering your premium indoor golf equipment safely and efficiently.
