Refund and Return Policy

Blue Bloods Golf – Return Policy

We want you to love your purchase. If you’re not completely satisfied, we’re here to help.

Returns

You may return most new, unused items within 30 days of delivery for a refund or store credit, subject to the terms below. All returns are subject to a 20% restocking fee. The customer is responsible for a restocking fee and return shipping . Return requests submitted beyond the 30-day mark will not be considered. If approved, all funds will be returned to the original form of payment. Once the return is received and inspected, the funds shall be returned in 10 business days. 

Please note: Though we will make every effort to accommodate all requests, we are dependent upon our vendors’ return policies. If a certain vendor or product does not support the return policy stated above, this will be noted in the product descriptions. For further clarification, please also review the manufacturer-specific policies below.

Our Partner's Return Policies:

• Flightscope: Their policy is 30 days from sale and supersedes any policies listed above.
• TruGolf: All TG simulator sales are final and ineligible for return. This policy supersedes all policies listed above.
• Foresight: Their policy is that all sales are final. While we can work with you on warranty issues, they do not accept returns. This policy supersedes all policies listed above.
  
• ProTee: Their policy is that all sales are final. While we can work with you on warranty issues, they do not accept returns. This policy supersedes all policies listed above.
• HomeCourse: They accept returns within 30 days. Shipping will be at the expense of the customer. Returns are subject to a 15% restocking fee, as well as return shipping & handling fees.
• The Net Return: We offer a 30-Day Money Back Guarantee on undamaged products. Customers are responsible for any shipping costs involved in the return process, which will include a 15% restocking fee. Items must be returned within 14 days of starting your return process.

Return Policy Activation

 

For all products, our return policy begins once the shipment leaves the manufacturer’s facility. At that point, the item is considered fulfilled and in transit to you. Any returns, exchanges, or claims must follow the terms outlined below.

 

For sales cancelled pre-shipping, up to 3% in credit card fees may be non-refundable for orders where payment has already been captured.

 

Disclosure

At Blue Bloods Golf, transparency is important to us.

Some of the links or products featured on our website, emails, and social media platforms may be part of affiliate programs or brand partnerships. This means we may earn a small commission if you click a link and make a purchase — at no extra cost to you.

We only recommend products and brands that align with our mission: delivering high-quality indoor golf experiences backed by trusted performance and value. Our opinions and reviews are always based on real-world testing, professional expertise, and what we’d use ourselves.

If a product is sponsored, promoted, or part of a paid partnership, we’ll always disclose that clearly.

We appreciate your trust — and your support helps us continue to grow, test, and build the best golf simulator setups on the market.

 

Billing Terms & Conditions

 

Effective Date: 04/01/2025

These Billing Terms & Conditions (“Terms”) govern the billing and payment processes for purchases made through the Blue Bloods Golf website (www.bluebloodsgolf.com). By placing an order, you agree to these terms in full.

1. Payment Authorization

When you make a purchase, you authorize Blue Bloods Golf (or its payment processor) to charge the full amount to the payment method you provide at checkout, including applicable taxes and shipping fees.

2. Accepted Payment Methods

We accept the following forms of payment:

• Major credit and debit cards (Visa, MasterCard, American Express, Discover)

• PayPal

• Shop Pay, Apple Pay, Google Pay

• Installment providers (e.g., Klarna or Affirm), if available

All payments are processed in U.S. dollars (USD).

3. Billing Timing

Charges will be processed immediately upon checkout. Orders will not be shipped or fulfilled until payment is successfully received and confirmed.

4. Failed or Declined Transactions

If your payment is declined or flagged by our system, your order will not be processed. You will be notified and asked to provide an alternative payment method. Blue Bloods Golf reserves the right to cancel orders if valid payment is not received.

5. Refunds & Adjustments

Refunds, when approved, will be issued to the original form of payment. Please allow 5–10 business days for the transaction to post to your account, depending on your financial institution.

All refunds are subject to our Return Policy.

6. Pricing & Taxes

All product prices are listed in USD and are subject to change without notice. Applicable sales tax will be added based on the shipping address and in accordance with local tax regulations.

7. Fraud Prevention

We reserve the right to cancel or refuse any order suspected of fraud, unauthorized use of payment methods, or violation of our Terms of Service.

8. Contact Information

For billing inquiries or support, contact us at:

Your privacy choices

 

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.

 

💳 Payment Policy

 

Effective Date: 04/01/2025

At Blue Bloods Golf, we aim to make your checkout experience simple, secure, and transparent. By placing an order on our website, you agree to the following payment terms:

🔐 Accepted Payment Methods

We accept the following forms of payment:

• Major credit and debit cards (Visa, MasterCard, American Express, Discover)

• PayPal

• Apple Pay / Google Pay

• Shop Pay (if enabled through Shopify)

• Affirm / Klarna or other installment providers (if available)

All transactions are processed in USD ($).

📦 Payment Timing

Full payment is required at checkout for all online orders. Orders will not be processed, reserved, or shipped until payment has been successfully authorized and received.

⚠️ Fraud Prevention

All orders are subject to verification. Blue Bloods Golf reserves the right to cancel or hold orders that appear suspicious or are flagged by our payment processor for security review.

🔁 Refunds & Returns

Refunds are issued based on the original payment method. For more details, please refer to our Return Policy.

Please note: Refunds may take 5–10 business days to appear on your account, depending on your bank or card issuer.

📬 Questions?

If you have any questions or need help with payment, feel free to reach out:

📜 Terms and Conditions

Effective Date: 04/01/2025

Welcome to Blue Bloods Golf! These Terms and Conditions (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from bluebloodsgolf.com, you agree to these Terms in full.

1. Use of Our Website

You agree to use this site for lawful purposes only. You may not attempt to gain unauthorized access to our systems or engage in any activity that interferes with the site’s performance or security.

2. Product Descriptions & Pricing

We strive to ensure all product details, pricing, and availability are accurate. However, we reserve the right to correct errors and update information at any time without notice. All prices are listed in USD unless otherwise specified.

3. Order Acceptance

We reserve the right to refuse or cancel any order at our discretion, including but not limited to orders with incorrect pricing, limited inventory, or suspected fraud.

4. Shipping & Delivery

Shipping times are estimates and may vary based on location and product availability. Blue Bloods Golf is not liable for delays caused by carriers, weather, or other factors beyond our control.

5. Returns & Refunds

Please refer to our Return Policy for full details. Returns must meet our eligibility criteria and be processed within the specified return window.

6. Intellectual Property

All content on this site — including logos, images, product descriptions, videos, and trademarks — is the property of Blue Bloods Golf or its partners and may not be used without written permission.

7. Limitation of Liability

Blue Bloods Golf is not liable for any indirect, incidental, or consequential damages that arise from the use of our site or products. All products are used at your own risk and should be operated according to manufacturer guidelines.

8. User Accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your login information and for all activity under your account.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or actions of those sites.

10. Governing Law

These Terms are governed by the laws of the State of Tennessee. Any disputes shall be resolved through binding arbitration or small claims court, depending on the situation.

11. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with the updated effective date.

Cookie Policy

Effective Date: 04-01-2025

At Blue Bloods Golf, we use cookies to improve your browsing experience, personalize content, and better understand how you interact with our website.

By continuing to use our site, you agree to our use of cookies as outlined in this policy.

1. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help us recognize your browser, remember preferences, and track site activity.

 

2. Types of Cookies We Use

🔹 Essential Cookies

These are necessary for the website to function and cannot be turned off in our system (e.g., cart, checkout, login).

🔹 Performance & Analytics Cookies

These cookies help us understand how visitors interact with our site so we can improve performance (e.g., Shopify analytics, Google Analytics).

🔹 Functionality Cookies

They remember your preferences (like region or language) to personalize your experience.

🔹 Targeting or Advertising Cookies

These cookies may be used by advertising partners to deliver relevant ads and track ad performance. They do not store personal data, but are based on unique browser/device identification.

3. How to Control Cookies

Most browsers allow you to manage cookies through settings. You can:

• View and delete cookies

• Block third-party or all cookies

• Set preferences for specific websites

Please note that disabling cookies may affect how our website functions.

4. Third-Party Cookies

Some cookies may be set by third-party services we use, such as:

• Shopify

• Google Analytics

• Facebook Pixel

• TikTok Pixel (if used)

We do not control these cookies directly and recommend reviewing those providers’ privacy policies for details.

5. Updates to This Policy

We may update this Cookie Policy as needed. The most recent version will always be posted here with the effective date.

Privacy Policy

At Blue Bloods Golf, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in any way.

1. What Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing/shipping address, and payment details.

• Order Information: Products you purchase, order history, and preferences.

• Technical Information: IP address, browser type, device information, and usage data via cookies and analytics tools.

• Marketing Preferences: Your communication preferences and engagement with emails or social media.

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Provide customer support

• Improve our website and services

• Send order updates, promotions, and product news (if you opt in)

• Detect and prevent fraud

3. Sharing Your Information

We do not sell or rent your personal information. We only share it with:

• Trusted service providers (e.g., Shopify, payment processors, shipping carriers) who help us run our business

• Legal authorities if required by law or to protect our rights

4. Cookies & Tracking

We use cookies and similar technologies to:

• Improve site functionality

• Understand how customers use our site

• Deliver relevant ads (if applicable)

You can control or disable cookies in your browser settings.

5. Data Security

We take reasonable precautions to protect your data. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and monitor your accounts.

6. Your Rights

Depending on your location, you may have the right to:

• Access, update, or delete your personal data

• Opt out of marketing communications

• Request a copy of your data

To make a request, email us at support@bluebloodsgolf.com

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7. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect information from children.

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8. Policy Changes

We may update this Privacy Policy occasionally. Changes will be posted here with the updated effective date.

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Shipping Policy

Blue Bloods Golf offers free, no-rush shipping on most orders delivered within the contiguous United States.

📬 Questions?

If you have any questions about our cookie use or privacy practices, please contact us:

Blue Bloods Golf

Email: support@bluebloodsgolf.com

Phone: (502) GOLFNOW (465-3996)

Location: Knoxville, TN